| |
Customer Service You Can
Count On |
| 1. |
SALES PROCESS
Our knowledgeable Sales Consultants will guide you through the
process of selecting your lot and the floor plan that best reflects
the needs of you and your family. Our Interior Design Consultant
will then help you find the colors and textures that match your
personal style. |
| 2. |
PERSONAL DESIGN CONSULTATION
Charter is a semi-custom luxury homebuilder. If you have some
needs that are not reflected on the standard upgrade selection
sheet, our Residential Home Design Team will meet with you to
advise you on how to better individualize your home. |
| 3. |
PURCHASER’S SELECTION CONFIRMATION
Your Sales Consultant will meet with you to confirm your standard
selections and any upgrade options that will be included in
your new home. This is the first step to finalizing the selection
process. |
| 4. |
PLAN REVIEW & ACCEPTANCE
The Residential Design Department prepares your plans and the
selections you have requested. The preparation of your plan
will ensure that all code and Building America requirements
are met. You will have the opportunity to review the completed
plans of your home with your Sales Consultant. |
| 5. |
PRE-CONSTRUCTION PROCESS ORIENTATION
After your home is released to the field for start of construction,
your Building Superintendent will meet with you to review your
personal floor plan and familiarize you with our building process. |
| 6. |
PRE-DRYWALL FRAME INSPECTION
Homebuyers are scheduled for a “frame walk” prior
to drywall installation with the Building Superintendent for
verification of your optional features. Charter always welcomes
you to visit the construction site to view your home. Please
refer to pages 25 & 26 of our homeowner’s manual for
information regarding site visits. |
| 7. |
SIX-PAGE QUALITY ASSURANCE INSPECTION
Now that your home is in it’s final stage, your Sales
Consultant will accompany you with a six-page walk-through checklist
concerning the items that need attention prior to closing. |
| 8. |
FINAL HOMEOWNER ORIENTATION
Prior to your closing date, you will meet with your Building
Superintendent for a final homeowner orientation. The operating
instructions for the components in your home will then be reviewed.
Together, we will ensure your satisfaction and make note of
any needed follow-ups. |
| 9. |
THIRTY-DAY FOLLOW-UP BY OUR CUSTOMER CARE DEPARTMENT
Our Customer Care Coordinator will contact you approximately
thirty days after you have moved into your new home to schedule
an appointment with our Quality Assurance Technician. Charter
is always ready to address any concerns you may have to ensure
your continued customer satisfaction. Due to our pro-active
approach to quality assurance, Charter is the only Elite 2/10
Warranty Homebuilder in the state of New Mexico. |
| 10. |
ELEVEN-MONTH FOLLOW-UP BY OUR CUSTOMER CARE
DEPARTMENT
As the first anniversary of owning your new home approaches,
our Charter Customer Care Coordinator will schedule an appointment
with you to address any service concerns. Our technician may
be able to take care of any service issues, or he will contact
our Customer Care Department to schedule needed service. |
